Privacy, Return and Warranty Policy
Terms of Service for Tifan.com
Last updated:05/04/2024
Welcome to Tifan.com! We specialize in selling electronics such as E-ink tables, simulators, device stands, and accessories. Our website is dedicated to providing you with high-quality products and exceptional customer service. By accessing or using Tifan.com, you agree to be bound by the terms and conditions set forth in this document. If you do not agree with any part of these terms, you must not use this website.
1. Use of the Site
a. The Tifan.com website is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to register for the site or use the services without parental consent.
b. You agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site.
2. Privacy Policy
Please review our Privacy Policy, which also governs your visit to Tifan.com, to understand our practices. The personal information/data provided to us by you during the course of usage of Tifan.com will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations.
3. Intellectual Property
a. All content included on the site, such as text, graphics, logos, button icons, images, digital downloads, and software, is the property of Tifan.com or its content suppliers and protected by international copyright laws.
b. You may not extract and/or re-utilise parts of the contents of the website without Tifan.com's express written consent.
4. Product Descriptions
Tifan.com attempts to be as accurate as possible. However, Tifan.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
5. Pricing
All prices are listed in Canadian Dollar ( CAD ). Prices, products, and services may change at Tifan.com's discretion.
6. Return and Refund Policy
Please refer to our Return and Refund Policy for details on how to return unwanted or unsuitable items for a refund or exchange.
7. Limitation of Liability
Tifan.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
8. Amendments to the Terms of Service
We reserve the right to amend these terms of service at any time. All amendments to these terms will be posted online. Continued use of the site will be deemed to constitute acceptance of the new terms.
9. Governing Law
These terms of service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Canada/Ontario.
10. Contact Us
If you have any questions about these Terms, please contact us at [email protected].
Privacy Policy for Tifan.com
Effective Date: 05/04/2024
Welcome to Tifan.com. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are
a. Purpose of This Privacy Policy
This privacy policy aims to give you information on how Tifan.com collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service.
b. Controller
Tifan.com is the controller and responsible for your personal data (collectively referred to as "Tifan.com", "we", "us", or "our" in this privacy policy).
c. Contact Details
Our full details are:
Full name of legal entity: TIFAN TECHNOLOGIES inc.
Email address: [email protected]
Postal address: L6M 5L8
You have the right to make a complaint at any time to the supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes billing address, delivery address, email address, and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
a. Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
b. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, request correction, request erasure, object to processing, request restriction of processing, request the transfer of your personal data, and the right to withdraw consent.
8. Glossary
LAWFUL BASIS
- Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
- Compliance with a Legal Obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided in section 1(c) "Contact Details".
Return and Refund Policy for Tifan.ca
Effective Date: 05/04/2024
Thank you for shopping at Tifan.ca. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 14 days of the original purchase of the product. After the 14-day period, you will no longer be eligible and won't be able to receive a refund or exchange.
Kindly be aware that this policy does not extend to open box items. All open box items are considered final sale and are not included in this policy.
1. Conditions for Returns
To be eligible for a return, please ensure that:
- The product was received within the last 14 days.
- The product is in its original packaging.
- All items originally included, such as internal boxes and plastic bags, are present.
- The original packaging is in good condition, clean, and free from tears or wrinkles.
- The product is unused, unscratched, and undamaged.
- You have the receipt or proof of purchase.
2. Non-returnable Items
We do not accept returns of the following items:
- Gift cards
- Downloadable software products
3. Initiating a Return
To initiate a return, please contact us:
- By email: [email protected]
Please provide your order number, name, and the reason for your return. We will provide you with instructions on how and where to send the returned product.
4. Shipping Returns
- The package should be dropped off with the carrier within 14 days of the product delivery date.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you decided to ship the package by your self, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Refunds
- Once we receive your item, our team will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
- All conditions mentioned in paragraph 1 ( Conditions for Returns) must be met in order to be eligible for a full refund.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
6. Exchanges
To request an exchange for the same item, please email us at [email protected].
The device you wish to exchange must arrive in a broken or non-functional condition that is not due to improper use.
It must be shipped back to us, and meet all the conditions outlined in the first paragraph (Conditions for Returns).
Please be aware that exchanges are subject to product availability.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- By email: [email protected]
- By visiting this page on our website: https://www.tifan.ca/contactus
All our BOOX devices receive a one-year warranty service provided by the manufacturer.
For more information please visit:
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
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